Canceling an authorization, also known as a void, is the process of releasing a temporary hold on a customer's funds before the transaction is finalized (captured). This effectively reverses the authorization, preventing the charge from being processed.
This is relevant in the following situations:
Customer cancelation: The customer changes their mind and cancels the order before you capture the payment.
The item is out of stock: The merchant discovers that the item the customer ordered is out of stock and is unable to fulfill the order.
Pricing error: You realize that there was a pricing error on the product or service and does not want to charge the customer the incorrect amount.
Fraud Suspicion: You suspect that the transaction may be fraudulent and want to investigate further before capturing the payment.
Duplicate Transaction: You accidentally processed the same transaction twice and want to cancel one of them.
Note
Canceling of authorizations is not available for every card in each country. Check our cards overview page for more details. In situations where cancellations are not supported, refunds can be used.
Cancel an authorized payment
Create a POST request to /v3/payments/{payment_id}/cancel
Request - to /v3/payments/{payment_id}/cancel | |
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