Learn how to reduce your customer complaints and help your customer inquiries. This page will guide you through some best practices that would allow you to achieve operational excellence.
Common operation issues
Funds not received
Due to messaging issues, your recipient might get back to you saying that the funds have not been received. To help with this process, we recommend that you:
Subscribe to payout webhooks for latest status updates and auto recovery
Send Payout receipt to your recipient for them to track and log an issue with their bank
Utilize
descriptionto send identifiers to your recipient’s app or statement
Funds bounced back
Sometimes we cannot pay the funds out or the funds are returned to us due to processing limitations (e.g. the recipient’s details were incorrect or their account is closed). We recommend that you:
Subscribe to reversed/failed webhooks for latest status updates
Tool for reducing operations issues
Payout receipts
Payout receipts is a simple yet powerful tool to assure your recipient that the funds has been processed, and if not yet received, is on its way to their account. If utilized, we will send this on behalf of you directly to your recipient on successful payout processing.
Brand your payout receipt to build more trust
Personalize receipts with your business logo. By default, the business logo on your profile will be displayed.
Log in to your dashboard
Go to Settings > Edit Profile
Click Upload Business Logo
Provide a helpline for your users
Log in to your dashboard
In the Disbursement Email Template or Batch Disbursement Email Template section, you can enter the information displayed to the end user in the email footer
Resend payout receipts
Easily resend payout receipts from your dashboard to share with recipients as proof of transfer.
Payouts API
Go to Transactions on your dashboard
Click on the completed transaction
Scroll down to Payout Receipt and click Send Receipt
Enter your recipient's email
Batch Payouts
Go to Batch Payouts > Approved
Click on a batch payout
Export all or selected receipts
For all: Click Export Receipt > All Completed
For selected: Select transactions, then click Export Receipt > Selected
A download link (valid for 7 days) will be emailed to you
Open the email and click to download your receipt(s)